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Harmony Technologies uses a ticket system to track all of the work that we do for our clients. This includes any problems, requests for service, and routine maintenance. This helps us keep track of all requests so that none of them are forgotten, and also keeps valuable historical information that helps us solve similar problems in the future.
Each of our clients has a special login to this client web portal, which allows them to easily submit new requests and track any existing or past requests. It is always best for any request for service or reports of problems to be submitted by the client on the web portal. All such requests will immediately notify all support personnel, and this helps to insure that no requests are forgotten since this method will put an open ticket directly in the ticketing system.
How do I get help?
- On the Web – Client Portal
Log into the Client Access Portal
On this page, click on “New Service Request” to submit a new ticket. This will send notifications to our support personnel.
To request a Client Access Portal login, please contact our office.
- By Email
Email – support@harmonytechnologies.com
Please indicate a simple title of the request in the subject of the message, and include all possible details in the body of the message.
- By Phone – (312) 234-0256
After listening to the greeting, specify “support” to be routed to a client support representative. If possible, please submit a ticket in the Client Access Portal or email your request before you call.
- For emergencies – please call (312) 375-2703.
Additional Help
Start a Remote Support Session
We can remote control any managed computer at any time. For any other computers, when instructed, please open Internet Explorer, and click on the following link – Remote Control Me
Downloads
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